Network connectivity issues
Aug 31, 15:59 PDTResolved - This incident has been resolved.Aug 31, 12:33 PDTMonitoring - A fix has been implemented and we are monitoring the results.Aug 31, 12:07 PDTIdentified - We are currently...
View ArticleIntermittent issues
Dec 7, 18:20 PSTResolved - This incident has been resolved.Dec 7, 17:50 PSTMonitoring - A fix has been implemented and we are monitoring the results.Dec 7, 17:07 PSTInvestigating - We are currently...
View ArticleConnectivity issue
Dec 15, 08:19 PSTResolved - This incident has been resolved.Dec 15, 08:14 PSTMonitoring - A fix has been implemented and we are monitoring the results.Dec 15, 07:52 PSTUpdate - We are continuing to...
View ArticleTelehealth connectivity issues
Mar 1, 13:46 PSTResolved - We are no longer experiencing failures for joining a room with Telehealth. This incident has been resolved.Mar 1, 11:56 PSTMonitoring - We are observing recovery with the...
View ArticleTemporary service interruption
Apr 13, 14:39 PDTResolved - This incident has been resolved.Apr 13, 14:24 PDTMonitoring - A fix has been implemented and we are monitoring the results.Apr 13, 14:18 PDTUpdate - We are continuing to...
View ArticleAppointment reminder delays
Apr 25, 12:18 PDTResolved - This incident has been resolved.Apr 25, 11:13 PDTInvestigating - Our engineering team is currently investigating an issue with the delivery of some appointment reminders.
View ArticleAutomatic processing delays
Aug 3, 13:05 PDTResolved - The issue has been resolved and automatic processing has returned to normal.Aug 3, 12:25 PDTUpdate - We are still continuing to monitor the automatic processes.Aug 3, 10:45...
View ArticleAutomatic Processing Delays
Aug 3, 14:36 PDTResolved - This incident has been resolved.Aug 3, 13:41 PDTMonitoring - We are still seeing limited delays with automated processes. We will provide an update once we have fully...
View ArticleConnectivity issues
Sep 6, 11:48 PDTResolved - This incident has been resolved.Sep 6, 10:52 PDTUpdate - There are still sporadic issues with minimal impact. We are continuing to troubleshoot.Sep 6, 10:08 PDTUpdate - We...
View ArticleLimited feature interruption
Jan 10, 16:48 PSTResolved - We experienced a limited feature interruption related to Telehealth on January 10, 2023 around 3PM PST/6PM EST.Our Engineering team quickly identified the root cause and...
View ArticleLimited feature interruption
Jan 11, 06:00 PSTResolved - We are currently experiencing a limited feature interruption related to the video application.Our Engineering team is working to identify the root cause and implement a...
View ArticleSecure Messaging Disruption
Jan 24, 16:17 PSTResolved - Thank you for your patience as we investigated this issue. All Secure Messaging services have been restored.Jan 24, 16:08 PSTInvestigating - We are experiencing a temporary...
View ArticleSecure Messaging Disruption
Jan 24, 16:47 PSTResolved - Thank you for your patience as we investigated and resolved this issue. Secure Messaging services have been restored.Jan 24, 16:29 PSTIdentified - We are continuing to...
View ArticleTemporary service interruption
Feb 16, 06:54 PSTResolved - Our Engineering Team has resolved the issue. We appreciate your patience.Feb 16, 06:29 PSTInvestigating - Some users may be experiencing trouble when logging in to...
View ArticleSorry, We Sent the Wrong Email
Mar 16, 07:30 PDTResolved - It’s come to our attention that customers may have received an email from SimplePractice alerting customers that their free trials had ended. This email was sent due to an...
View ArticleLoad Previous Note feature not populating the most recent note
Mar 21, 12:00 PDTResolved - This incident has been resolved.Mar 21, 10:37 PDTMonitoring - A fix for this issue has been released, and we are currently monitoring this further.Mar 21, 09:39 PDTUpdate -...
View ArticleTelehealth connection disruption
Mar 28, 09:19 PDTResolved - Between 7:01AM and 7:04AM PT our Telehealth partner experienced a brief outage preventing the connection of many calls. The issue has since been resolved and you can...
View ArticleCustomers may experience an error when accessing the Claim Details page
Apr 17, 11:14 PDTResolved - This incident has been resolved, and we appreciate your patience.Rest assured that your data is safe.Apr 17, 11:11 PDTUpdate - We are continuing to monitor for any further...
View ArticleTemporary Downtime
Apr 19, 11:06 PDTResolved - Our Engineering Team has resolved the issue. We appreciate your patience.Apr 19, 10:45 PDTMonitoring - This issue appears to be resolved, however, our Engineering Team is...
View ArticleCustom Domains unable to connect to Professional Websites
Apr 28, 08:54 PDTResolved - This has been resolved, thank you all for your patience on this.Apr 28, 08:35 PDTMonitoring - We've implemented a fix for this and are currently in the process of monitoring...
View ArticleTemporary service interruption
May 1, 06:00 PDTResolved - Some users may have experienced trouble when logging in to SimplePractice this morning. Our Engineering team was able to quickly diagnose and resolve this issue. Rest assured...
View ArticleCustom domain error
May 7, 15:19 PDTResolved - Our Engineering team was able to identify and correct the issue with custom domains. All custom domains should be functioning without error. We thank you for your patience...
View ArticleCustomer's aren't able to reset their password
May 22, 13:06 PDTResolved - This incident has been resolved.May 22, 12:17 PDTMonitoring - A fix has been implemented and we are monitoring the results.May 22, 11:57 PDTUpdate - We are continuing to...
View ArticleAsk Questions option is not working
Jun 26, 16:24 PDTResolved - This issue has been resolved and customers should now be able to submit questions through the Ask Question option in their accounts. If you're still experiencing issues...
View ArticleCustomers experience a page freeze when selecting appointments for...
Sep 13, 14:02 PDTResolved - This incident has been resolvedSep 13, 12:39 PDTMonitoring - A fix has been implemented and we are monitoring the results.Sep 13, 11:09 PDTIdentified - The issue has been...
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